{"id":10907,"date":"2024-02-19T10:03:40","date_gmt":"2024-02-19T15:03:40","guid":{"rendered":"https:\/\/old.clgw.ca\/Admin\/?page_id=10907"},"modified":"2024-02-20T16:01:26","modified_gmt":"2024-02-20T21:01:26","slug":"self-service-password-reset-sspr-enrollment","status":"publish","type":"page","link":"https:\/\/old.clgw.ca\/Admin\/self-service-password-reset-sspr-enrollment\/","title":{"rendered":"Self-Service Password Reset (SSPR) Enrollment"},"content":{"rendered":"\n<p>Self-Serve Password Reset Enrollment &#8211; SMS<\/p>\n\n\n\n<p>Ever found yourself not remembering your password for your CLGW account?<\/p>\n\n\n\n<p>Your might know your CLGW account as \u201cwebmail\u201d, or \u201cOffice 365 account\u201d, or \u201cMicrosoft account\u201d, or \u201ccomputer account\u201d.<\/p>\n\n\n\n<p>This walkthrough will allow you to take control of resetting your password for your CLGW account.<\/p>\n\n\n\n<p>Self-Serve Password Reset enrollment needs to be done when you know your current password for your CLGW account. Once enrolled, you will be able to reset your own password in the future (either because you\u2019ve forgotten it, or because you want to improve your own account security).<\/p>\n\n\n\n<p class=\"has-large-font-size\">Steps to complete enrollment<\/p>\n\n\n\n<p>Connect to the Microsoft Self Service Password Reset website. Go to: <a href=\"https:\/\/aka.ms\/ssprsetup\">https:\/\/aka.ms\/ssprsetup<\/a> <\/p>\n\n\n\n<p>Sign in to your CLGW account using your email and password. You may already be signed in if you are on a CLGW computer. <\/p>\n\n\n\n<p>Click on the [+] Add Sign-in Method to select a method.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"143\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26-300x143.png\" alt=\"add sign in method\" class=\"wp-image-10955\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26-300x143.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26-1024x486.png 1024w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26-768x365.png 768w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26-150x71.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26-400x190.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-26.png 1044w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>A drop-down menu will appear with providing options to contact you. <\/p>\n\n\n\n<p>1. Click the Choose a method dropdown and select Phone.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium is-resized\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-27.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"182\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-27-300x182.png\" alt=\"choose Phone in the dropdown\" class=\"wp-image-10956\" style=\"width:300px;height:auto\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-27-300x182.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-27-768x466.png 768w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-27-150x91.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-27-400x242.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-27.png 777w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-29.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-29-300x169.png\" alt=\"Select phone\" class=\"wp-image-10958\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-29-300x169.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-29-150x84.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-29-400x225.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-29.png 639w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>2. Click Add.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-30.png\"><img loading=\"lazy\" decoding=\"async\" width=\"638\" height=\"318\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-30.png\" alt=\"click &quot;add&quot;\" class=\"wp-image-10959\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-30.png 638w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-30-300x150.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-30-150x75.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-30-400x199.png 400w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>The next screen will have an option to select the country your phone is registered in. In that drop down choose Canada for country.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-31.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"245\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-31-300x245.png\" alt=\"select canada for country (+1)\" class=\"wp-image-10960\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-31-300x245.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-31-768x627.png 768w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-31-150x122.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-31-400x326.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-31.png 934w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>Then: <\/p>\n\n\n\n<p>1. Enter your personal cellphone number. If you have a CLGW mobile device, do not complete this process. Password Reset enrollment will use your authenticator app. <\/p>\n\n\n\n<p>2. Select your preferred method (text or call). <\/p>\n\n\n\n<p>3. Click Next.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-32.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"245\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-32-300x245.png\" alt=\"enter your personal cell number in the field and select text if you can receive a text code\" class=\"wp-image-10961\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-32-300x245.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-32-768x628.png 768w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-32-150x123.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-32-400x327.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-32.png 937w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>A new message will appear, that a 6-digit code is being sent to your preferred method (text or call). You will be provided a 6-digit number to enter. If you requested text, you will receive a text to the device you specified. Otherwise, you will receive voice call to that device.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-33.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"143\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-33-300x143.png\" alt=\"enter the code you received into the &quot;Enter code&quot; box\" class=\"wp-image-10962\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-33-300x143.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-33-768x366.png 768w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-33-150x72.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-33-400x191.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-33.png 929w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>Enter the code in the spot provided and click Next.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-34.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"140\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-34-300x140.png\" alt=\"enter the code and press next\" class=\"wp-image-10963\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-34-300x140.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-34-768x358.png 768w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-34-150x70.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-34-400x186.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-34.png 947w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>You will receive verification your self serve password reset has been activated. Click Done.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><a href=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-35.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"121\" src=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-35-300x121.png\" alt=\"successfully registered click Done\" class=\"wp-image-10964\" srcset=\"https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-35-300x121.png 300w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-35-768x309.png 768w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-35-150x60.png 150w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-35-400x161.png 400w, https:\/\/old.clgw.ca\/Admin\/files\/2024\/02\/image-35.png 933w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>And you\u2019re done! You can now close the window. When you need to reset your password, your phone number is set to support you. Should you need to reset your password, please go to: Password Reset for Microsoft Guide Or go directly to resetting your password at: <a href=\"https:\/\/aka.ms\/sspr\">https:\/\/aka.ms\/sspr<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\n<p>Self-Serve Password Reset Enrollment &#8211; SMS<\/p>\n<p>Ever found yourself not remembering your password for your CLGW account?<\/p>\n<p>Your might know your CLGW account as \u201cwebmail\u201d, or \u201cOffice 365 account\u201d, or \u201cMicrosoft account\u201d, or \u201ccomputer account\u201d.<\/p>\n<p>This walkthrough will allow you to take control of resetting your password for your CLGW account.<\/p>\n<p>Self-Serve Password Reset <span style=\"color:#777\"> . . . &rarr; Read More: <a href=\"https:\/\/old.clgw.ca\/Admin\/self-service-password-reset-sspr-enrollment\/\">Self-Service Password Reset (SSPR) Enrollment<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10907","page","type-page","status-publish","hentry","odd"],"_links":{"self":[{"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/pages\/10907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/comments?post=10907"}],"version-history":[{"count":4,"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/pages\/10907\/revisions"}],"predecessor-version":[{"id":10965,"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/pages\/10907\/revisions\/10965"}],"wp:attachment":[{"href":"https:\/\/old.clgw.ca\/Admin\/wp-json\/wp\/v2\/media?parent=10907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}