Travel Emergency Assistance Program
Our Travel Emergency Assistance Program* provides your employees with some peace of mind when travelling. In the event of a travel medical emergency, employees can contact our travel assistance partner, Allianz Global Assistance for 24-hour assistance.
* All plans are subject to specific limits and maximums. Employees should review their Benefit Booklet for full coverage details.
Important Reminders
Important reminders for employees planning on travelling outside of Canada:
Check their Benefit Cards prior to travelling for the following information:
- four-digit Allianz Global Assistance ID Number – 9094*,
- Group Policy and Certificate Numbers, and
- Emergency Travel Assistance contact phone numbers.
*Some older Benefit Card versions may not have the four-digit ID number. If the four-digit ID number does not appear on their Benefit Card, employees can write the four-digit number on their cards or go on the Plan Member website and print a new one.
Travel Emergency Assistance applies only to designated countries and may change from time to time. It is the responsibility of the employee to inquire prior to his/her departure whether services apply in the country they are visiting.
For travel updates, employees can visit the Canadian government website at http://travel.gc.ca or call Allianz Global Assistance at the following numbers for pre-travel information:
- In USA/Canada 1-800-321-9998
- Elsewhere call collect 519-742-2800
The Travel Emergency Assistance Program covers travel medical emergencies only. Coverage for events such as trip cancellation, loss of luggage and trip interruption is not included under this program. We suggest employees obtain additional coverage for these events.
For more information, click here to access our brochure highlighting the benefits of the Travel Emergency Assistance Program. To assist you, we have also prepared a communication for your employees. Click here to access the employee communication.
Contact Us
As always, if you have any questions, please contact our Customer Service Unit at 1-800-267-0215, or by email at group.csu@empire.ca.
