We’re working on a couple of updates that will simplify our IT systems for you.

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https://clgw.ca/SSPR-enrollment

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The above link is a step-by-step guide to activate self-serve password reset (SSPR) for frontline staff who do not have a CLGW device.

What is self-serve password reset?

It’s your ability to reset your individual CLGW account password (you might know this as webmail or Office 365). If you’re enrolled with your personal phone number, you’ll be able to reset your password quickly and easily, no longer waiting on IT or your Supervisor to reset your access.

Please take 3-5 minutes to complete the attached walkthrough.

Following the steps will activate your self-serve password reset.

Once you’re enrolled, there’s nothing more you need to do, unless you forget your password or want to manually reset it.

Enrolled in SSPR and want to reset your password?

Go to this guide: https://clgw.ca/reset-password

We’ll store both of these resources on https://clgw.ca/admin so you may access them without having to log-in.

Why do this now?

We’re working on merging our CLGW account login and Kronos login, so that you may access both systems using the same username and password. Over time, the goal is to see your CLGW account become your primary login for as many CLGW systems as possible. Being able to reset your password (either because it’s forgotten, or for security purposes) will be important long-term.

Staff who have a CLGW-provided mobile device, as well as anyone who is admin, supervisor or management, should not complete this enrollment.